CPUnk I write right. Right? Aye.

29Oct/091

Thinking Out Loud

So I’ve been real­iz­ing that I haven’t posted in way too long.  I haven’t really much to write about that I’d like to dis­cuss on a pub­lic chan­nel, but I do have a pass­ing infor­mal com­mit­ment to be at least slightly enter­tain­ing on a semi-periodic basis …

So, for want of any­thing else to write, and apro­pos of my wont (look it up) to think all the time … I thought I might just do my best to take the trunk line of my thought process and plug it into this chan­nel so you can all see what it’s like in here.  I don’t know if I can actu­ally pull this off because it’s such a per­sonal thing — but I’ll try…

To begin with, I’m real­iz­ing that this entire exer­cise is a lit­tle pre­ten­tious — seek­ing to exam­ine one’s own thought process while writ­ing about it while it’s hap­pen­ing would fall well into the cat­e­gory of first year col­lege navel gaz­ing, in my opin­ion — but at least it’s a start.

That of course takes me to one of my favorite places, which is “the meta layer” — which refers to think­ing about the very process of some­thing by using that same process on it — like using a cal­cu­la­tor to fig­ure out the com­bined DC volt­age run­ning through … a cal­cu­la­tor.  Hmmm… what are other good exam­ples of the meta process?

There’s of course a caliper to mea­sure the accu­racy of a caliper (which reminds me of the way that Pat set up his front end/back end dumb sites on his new 30.30 rifle that he bought (he did it using calipers — which is bet­ter than I would have done to adjust some­thing that requires a ham­mer — I’d have just tapped it and seen it if was any bet­ter (which leads me to real­ize that one really great way of get­ting a bet­ter grip on the non-linear world (that’s nature, for those play­ing from home) would be to mea­sure before you do any­thing … some­thing I’ve grap­pled with in the past — for exam­ple, let’s say you have a door that’s not hang­ing true (which I have had), and you know it needs to be adjusted — how often do we just shave it a lit­tle bit and then see if it’s good?  Well, what if you mea­sured it first, just to get a numeric read­ing?  You kind of pull things out of the qual­i­ta­tive and into the quan­ti­ta­tive, where it’s eas­ier to man­age) — but then again, Pat’s just good at things like that, prob­a­bly used ana­log calipers, which is sort of an inter­est­ing back-feed on this whole process, since the thing I’m think­ing about is tak­ing the non-linear and ana­log world, and cap­tur­ing it into the lin­ear and quan­ti­ta­tive — which could be equated to dig­i­tal, and yet, the exam­ple I chose to use is Pat using ana­log calipers) but as I think about it, that exam­ple is really just part of a super-set of meta think­ing which is using any mea­sur­ing or count­ing device to adjust an iden­ti­cal or sim­i­lar device on a fea­ture that is non-measuring (using a ruler to see how wide another ruler is, using a scale to weigh a scale, etc.).

So, here I am, caught in a mini-loop about meta think­ing as I warm up to writ­ing to you all — when I remem­ber that I spent my day using Pho­to­shop — which was pretty cool.  I find myself at a sort of three-tined fork in the road.  I could work on my cre­ative side (which I like to talk about, but rarely do), I could pur­sue my ana­lyt­i­cal side — by look­ing deeper into busi­ness, or I could exam­ine my con­tem­pla­tive side and learn to be happy with what I’ve got (which I am, more and more each day, thankfully).

Speak­ing of being happy about what I have — I’ve been let­ting the lit­tle bug of a shout-out buzz around my brain — so I’ll just snatch it out of the air right now by say­ing how glad I am that I don’t have screws in my leg (sad shout out to Boop­sie) — she busted her ankle.

So work­ing on Pho­to­shop was kind of cool — because I had a chance to use the other part of my brain — the one I let sit fal­low more often than not — the cre­ative side.  I just hap­pened to be work­ing on cal­en­dars for kids … but it’s become clear to me that this part would read as pretty dull … so back to rambling …

Yah know — it’s likely not as inter­est­ing as it is to write — so I’ll stop.

Next post — stu­pid peo­ple who walk and drive slowly… or maybe some­thing about Android, the phone OS — which uses Eclipse to develop Java on top of a strange vir­tual machine ses­sion that works like a JVM, but sits on top of a Linux ker­nel base (shout out to Hillary) … I read up on it today — I could likely develop to it if I cared … but I think the only rea­son I’d want to do that would be to try once more to be a great devel­oper — which, by now, I have to admit doesn’t excite me so much.

Slow money is bet­ter than fast money.

That’s all I’ve got for this post.  Thanks for read­ing my ram­ble.  It’s kinda like stretch­ing before a track meet — just spew into the mike.

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20Oct/090

Sunday was a busy day (Updated)

It all began on Friday.

I had gone to Mass with Fr. Jack, and then cof­fee. We chat­ted for a while and then I drove home (I drove because I’m an Amer­i­can, and walk­ing more than 20 feet requires a car, or in my case, a truck).

[Note: a lot of this is really seri­ous stuff — but now that it’s some­what resolved, or seems to be that way, I can crack wise a lit­tle — some of it is let­ting off steam, some of it is because I watched 5 min­utes of It’s Always Sunny in Philadel­phia (shout out to Heather), so if I seem glib, under­stand that I’m really just vent­ing steam.  This entire expe­ri­ence was a trip.]

Wait, Mal­colm, did you say “Mass”?  Are you Catholic?

No, I’m not Catholic — but Fr. Jack likes to go, and I believe that the Com­mu­nion is about my rela­tion­ship with God, not which church I’m in — so I go, enjoy the ser­vice (it’s kinda cute, half the church is filled with Catholic Ele­men­tary School stu­dents, who also do the read­ings), skip over the Mary wor­ship stuff (hea­then) — get my wafer and wine, and head to cof­fee.  I’m being glib, but I actu­ally enjoy it.

So, I head home after chat­ting with Jack, and Kathy men­tions that ambu­lances arrived next door at our neighbor’s house.  His name is John, he’s 83 years old as of Sunday.

It seems that his kids had called 911 because he’d been in his chair in the liv­ing room for 9 days (or 7 at that point, I guess), and some of them were jus­ti­fi­ably freak­ing out.  After I got home, they called and told us that — and said that he’d refused to be taken away by the medics; and since he was “coher­ent” (more on that later), the medics decided to leave him there with gan­grene start­ing on his foot and con­ges­tive heart fail­ure build­ing in his chest while his abdomen expanded.  Lovely.  Thanks, medics.  I hate you.

So, I asked Kathy to make a sand­wich for him, and I took it over.  He looked really bad.  He had that dip in his neck that old peo­ple get when they can’t hold their heads up.  This is a guy who, in his prime, was my height, prob­a­bly beefier, and used to run tug­boats up to Alaska.  Tough guy.  Couldn’t lift his head.

A friend of his was there, so we all chat­ted — I asked him how he was doing, he said he was fine and that this would pass.  I asked him, point blank, if he was “giv­ing up.”  He said no, smiled and reas­sured me that he was going to get bet­ter.  He also told me that there was a doctor’s appoint­ment set up for Mon­day, and that he was going then.  Mon­day really felt like a long way away.

Well — I know this guy — and I know that any sort of con­vinc­ing is going to be a “long game” — and well, it’s not really my place as the neigh­bor to get in the mix, so I sat with him for a while, chat­ted with his friend, and then left.

Sat­ur­day comes around.  We’re all doing stuff — hang­ing out … but it was a rainy day, and the dri­ve­way filled up with water… I mean filled up … it was a swim­ming pool, and the storm drain was just a waste of time… Kathy had called Roto Rooter on Fri­day, and they arrived Sat­ur­day (busy sea­son for those guys).

So, I spend the bet­ter part of the after­noon with a very nice guy named Jeremy, try­ing to find the clog in our drain.  The snake goes up and around the entire skirt drain sys­tem of the house, but never makes it to the down part.  We spent hours.  He finally had to give up, was really sorry (gen­uinely), and then charged me $300 for the work.  He couldn’t help it — I don’t blame him, but at that point, I’m still underwater.

After that fiasco, which included rip­ping many of our down­spouts out so we could access the lame drainage sys­tem from all sorts of new direc­tions (someone’s gotta put those back, I guess), I might have just passed out in a chair or some­thing — then we had din­ner, the kids went to bed, and then there was a knock at the door.  It was late, night-time.

It was one of John’s daugh­ters, Randy, with her hus­band, Lee.

Now would be a good time to out­line some of the dynam­ics going on over there.  My under­stand­ing is that the youngest son, Michael, has power of attor­ney for John, and aside from that, all the other kids are shut out by John in terms of his will, his legal pro­ceeds, any­thing.  I could be com­pletely wrong about that — but well — that’s what I understand.

Even in the face of that, Randy and Lee show up pretty reg­u­larly to clean up for John, cook him food, etc.  He’s an ornery old dude — but he’s lik­able too.  Lee is slightly more out­spo­ken about how he feels regard­ing all of this — but Randy just grabs a bucket and keeps going.  As a final point of infor­ma­tion, Michael lives on the other side of John with his boyfriend, Roy.  From what I’ve heard, Michael comes in the morn­ing to drop off their dog with John (this is a dog that basi­cally (con­ve­niently?) blocks vis­its from all other peo­ple because it’s so jumpy, barky and freaked out), give John cof­fee, and head to work; I’ve also heard that Roy doesn’t come over, ever.

So, there we are, with Randy and Lee knock­ing at our door late at night.

They inform us that they’ve been stay­ing with John all day, and they’re pretty con­vinced he’s not going to make it to the morn­ing.  So I grab my coat, put on my shoes and head over with them through the pitch dark to get to his house… this is still Sat­ur­day night.

I come in, he’s look­ing pretty bad, they’re freak­ing out (qui­etly), and well — it’s grim.  So I start talk­ing to him about his walk (he was a Bap­tist Min­is­ter at one point in his life).  I ask him if he declares that Jesus is his Lord and Sav­ior, he says yes, I con­firm with him that I wit­ness that.  We talk a lit­tle bit more about Christ — and he assures me that if the Lord is ready to take him, he’s not going to fight it, but he’s pretty sure he’s going to make it to Mon­day and get to the doctor.

I checked with him again, asked him if he was giv­ing up, and he was pretty emphatic that he wasn’t.

I asked him if we could pray together, he said yes, so we prayed — I prayed over him for heal­ing — and then I headed out.

Randy and Lee thanked me for com­ing — I told them that there wasn’t much else to do but wait until Mon­day — and prayed in my heart against any acci­den­tal curses against him from all the despair.

I headed home — feel­ing pretty heavy, but pray­ing it up to the Lord.

We went to bed,  I got to bed late (as usual).

Sun­day Morning

I wake to the sound of a sin­gle siren “whoop” — and real­ize that it’s gotta be related to John.

I get up, throw on some clothes, look out the win­dow over the hedge and see an ambu­lance in front of the house.  There’s a lot of wail­ing sounds going on — so I’m think­ing that it’s pos­si­bly the worst — but I’m not say­ing that out loud (James 1:26) … so I head over there.

On arrival, I see that there’s not only an ambu­lance, there’s also a Fire Dept. Med­ical truck there, and there’s a crowd.  Y’see, Sun­day was John’s birth­day, so his whole fam­ily showed up.

In the mid­dle of this crowd is Michael, who seems pretty upset, so I’m think­ing he’s been cry­ing, pos­si­bly for sad rea­sons — but then as I approach, it seems to become clearer that it’s an argu­ment — that he’s explain­ing his moti­va­tions, that he’s hold­ing off his entire fam­ily to do his best to honor his father’s wishes and refuse the medics the right to take John out of there.

Well — it’s bed­lam.  They’re all flip­ping out, he’s going in and out of the house, the ambu­lances are there — they’re ask­ing why they can’t go in, the medic actu­ally closed the door on the face of one of the fam­ily mem­bers — it’s out of control.

Ten­sions rise — peo­ple are chal­leng­ing each other — and then Lee tells me that Roy had Michael call the cops on me last night because I’d come over to John’s house.  I think Roy has some sort of spir­i­tual prob­lem with me.  I did a quick inven­tory of my actions, remem­bered that it was just a quiet visit with prayer as the result of an invi­ta­tion from fam­ily — so I just told Lee not to worry about it.

Insert more freak­ing out, crowds of cry­ing peo­ple, every­body want­ing to know why they can’t get in there — why are they being blocked, what’s going on?

Then Roy shows up.  Lee seemed to be less than enthu­si­as­tic about that.  He started chal­leng­ing Roy — Roy remained calm (well, I might use the word aloof), and stood apart from every­thing.  I go over to him.

He tells me that he “knows these things” and that John is dying, and wants to know why they won’t just leave him alone.  I am under the impres­sion that Roy has no fam­ily, so that sort of ques­tion might make sense to him.  I responded with silence.

Lee shouted over my shoul­der some­thing to the effect of, “Why don’t you tell him what you did last night, Roy?  Tell him that you called the cops?!”

Roy seems slightly sheep­ish, and says that yes, Michael called the cops and said that I’d been over there throw­ing things and mak­ing a scene.  I told him that wasn’t true and let it drop.

Then the medic (this guy’s my favorite), comes out with Michael, and decides to walk off to the side with Michael and Roy, shun­ning the entire fam­ily, in order to dis­cuss some­thing — God knows what.

So I walk over there, on my way back to my property.

Michael chal­lenges me to go away, so I explained to him that I was headed to my property.

I take Michael’s hand, shake it, and tell him I don’t care about last night and that I’m sorry for what he’s going through.

I then turn to the medic, tell him that Roy is not a fam­ily mem­ber, that I have wit­nessed neglect (empha­sis on that legal term), and I want his name.

He tells me that the police are on their way and I can talk to them, but that I should leave now.  So I head off.

When I get home, I call 911 and talk with one of the offi­cers, and tell her that I think the sit­u­a­tion is pretty out of con­trol, and made some sort of statement.

Then Kathy and I prayed.  Large.  She got out a book of Inter­ces­sory prayer and we lifted it.  So, we sit there for a while after the prayer cover.

Through all of this, I’d say I was cruis­ing at about a 6 out of 10, even dur­ing the dis­course with the medic… which is slightly sur­pris­ing, but what­ever.  Dur­ing this time, I remem­bered my father (the lawyer) hav­ing told me a num­ber of times that the best thing you can do in a sit­u­a­tion like this is sit down and write your thoughts down while they’re still fresh in your mind.  So I grabbed my note­book, wrote across the top “Notes on John’s 911″, and started writ­ing… a lot.

Then God reminds me that I promised John I’d go to church on Sun­day and pray for him.

So I said to Kathy, “I guess the act of Faith now would be to go to church.”

So we got our clothes on, and even though it was late, we headed to the car (I’m still writ­ing in my note­book while all this is going on).

Then we found out our dri­ve­way was blocked by police cars pointed into John’s dri­ve­way.  (Mind you, through all of this, there’s a LOT of prayer going up — lots and lots — and I’m still writ­ing notes).

Kathy and I aren’t sure what to do — should we head back into the house?  We’re stand­ing in our ankle deep soak­ing dri­ve­way in our Sun­day best (I was wear­ing a fancy jacket even), sort of won­der­ing what to do.  Before we could head back in, I told Kathy to turn the car around and point it down the dri­ve­way — we’d wait.

We got in the car, pointed it down the dri­ve­way, and almost imme­di­ately, all the cars started to move.  We even heard some­thing akin to laugh­ter over by the house… which was a lit­tle eerie, frankly.

The police cars started pulling out, so we headed down the dri­ve­way, only to meet the Fire truck, so we gave that right of way, there was a big back and forth of cars, and we got through while other cars were leav­ing and other cars were com­ing back.  We had a job to do — to get to church — who knows what was going on with the cars … but it was really clear at this point what we were sup­posed to be doing.

A few blocks from our house, we stopped at a light, and the ambu­lance pulled up next to us.  I said a prayer over it, and it turned right on red and drove away… I con­tin­ued writ­ing into my note­book — did I men­tion I was still writing?

The light changed, we headed to church.

When we got there, the ser­mon was fin­ish­ing up — it was about prayer.  I hear it was about James 1, actu­ally — we missed the major­ity of it… but it had to do with the groan­ing of the Spirit as well — heavy stuff… I didn’t lis­ten to those few min­utes because … well — I was writing.

Then, maybe 5 min­utes after arriv­ing, we went into prayers of the peo­ple… that’s when the entire con­gre­ga­tion (some few hun­dred peo­ple), lift prayers together.  The way it works is that it starts out with some gen­eral prayers that are read out loud, and every­one in the room responds with “Lord hear our prayer.”

After the read­ing part, peo­ple can lift their own peti­tions, call­ing out their prayer needs.  So, almost imme­di­ately, I called out a prayer for John  … and then a few hun­dred peo­ple said, “Lord, hear our prayer.” … then I returned to my writ­ing until com­mu­nion … at which point, I was just about fin­ished, just in time to go and share bread and wine with the Body of Christ.

When church was over, we got a call, as we were walk­ing in, from Randy, who told us that John had, in fact, got­ten to the hos­pi­tal, and that the doc­tors were already say­ing hope­ful things about him.  Randy was con­cerned for him still, but Praise God, he’s in the hospital.

Whew!

Ok… so I think that’s about the time we all set out to nap or something.

But we still had a dri­ve­way full of water, so Kathy had called another com­pany who could come with a long endo­scopic cam­era and a water jet to take a look down the drain­pipe and see what the prob­lem was.  The sky had started to clear (metaphor­i­cally and lit­er­ally), so by the time the guy showed up (a nice guy named Adam, not from Roto Rooter, from a local com­pany), much of the flood­ing had dried off, but the drain was still quite full of water.

He was wear­ing a bright white linen shirt, as was I.

The first thing we did was get my wet-vac and suck out the remain­ing water so he could see with the cam­era.  It’s a long cable with a an infrared cam­era on the end that has an infrared light on it.  So down the rab­bit hole we went.  It was quite interesting.

Kathy had gone off to do a few errands, and Angie was on a sleep-over, so I called Nate out to see the fun.  He was mildly inter­ested for a lit­tle while, but wanted to get back inside and play the Wii (which we’d been doing together before Adam showed up).

So we were muck­ing around, keep­ing our­selves rel­a­tively clean, and Adam worked and worked to get this thing unclogged.  It ended up being about 50 feet of pipe down to the road, which he did clear — which is amaz­ing, and we only blew an 0-ring once (send­ing a jet of water in my gen­eral direc­tion, thus caus­ing me (with a bad back, btw) to leap about five feet with the speed of a jaguar) … but we had got­ten through and were begin­ning to get clear, as the day pro­gressed towards the late afternoon.

Kathy had returned, we’re play­ing in the mud, keep­ing our shirts clean, and then Kathy comes to the door with the phone and is chat­ting with some­one in a friendly tone.

“Honey, it’s for you”, she says, some­one mys­te­ri­ously.  I kind of shrug at her the way hus­bands and wives do to ask “who is it?” and she shrugs back and scowls in order to say, “don’t ask me that now.”

So I walk up, and when I get close enough, she mouths, “it’s the police.”

Ahhh… good think­ing, my love — let us not have the drain guy won­der­ing why the police are call­ing … glad she did that :)

(Mean­while, at the last minute, yes, I did get mud on my shirt a lit­tle — just a touch.)

So I take the phone, and speak with a very nice woman who is seek­ing to gather infor­ma­tion.  She asks me a bunch of stuff that I likely shouldn’t dis­cuss on a blog — but suf­fice to say, it was back­ground on the fam­ily, an apol­ogy that nobody had called me back ear­lier (I had called 911, remem­ber), and a few ques­tions about my point of view.

“You know, offi­cer,”, I said, “I have notes.”

“Oh, really?!  Could I have those?”

We then worked out how to get them to her.  She orig­i­nally thought per­haps she could just have them — but I explained that they were in my note­book.  I offered to type them up, but she said that her pref­er­ence would be to have a copy of the hand-written notes — which is more com­pelling for authen­tic­ity, it would seem.

I was offer­ing to bring them to her the police sta­tion is right by the ferry ter­mi­nal, when all of the sud­den, the chicken alarm went off.  Some­thing was attack­ing the birds.

With the police on the phone, I ran out the door, apol­o­giz­ing and explain­ing that I have poul­try, grabbed a broom, and Kathy started yelling “it’s a hawk!”

So, there I am, yelling into the phone to the police all about a hawk, demand­ing to know where it is, with a broom in hand.

No chick­ens had been hurt.  We shep­herded them to safety.

I agreed to bring my notes to the offi­cer, apol­o­gized for the hub-bub, hung up the phone — and wrote that I’d spo­ken to the offi­cer into my notes.

I finally got to the police sta­tion after a few false starts (she had to run off to deal with a domes­tic issue (all the false starts were doc­u­mented in my notes)), she made copies of my notes (“Oh, you have lots of notes!”), and she and I chatted.

She was aware of the entire sit­u­a­tion — it seems pretty evi­dent that John was suf­fer­ing from some sort of par­tial or tem­po­rary (we hope) demen­tia, and she even tan­gen­tially sort of waved me off of the medic … which is fair enough. She told me that all indi­ca­tions are that John may actu­ally even get bet­ter than he was before all this started, now that he’s see­ing a doc­tor.  He may be able to get up and walk around again (which would be very nice, if it’s God’s Will).

We chat­ted for quite a long time, actu­ally — she’s a very nice per­son.  She’s been doing her job for 25 years, we even dis­cussed how some­one like her could take some­one like me down (I asked, she’s a lit­tle shorter than Kathy).

As I was headed home, hav­ing worked with Kathy to chase the preda­tor away and clear the clog that was mak­ing every­thing back up — Kathy called to remind me we had to get to Bible study… where we stud­ied … James 1.

Praise God for tak­ing care of John.

Wednes­day (Update)

We got news this morn­ing that John died at about 3:45AM last night in the hos­pi­tal.  Every­body was under the impres­sion that he’d get bet­ter — but for some rea­son that many of the sib­lings don’t under­stand — he just died last night.  Thank­fully, Michael was with him.  Roy was too.

Per­son­ally, I’m really com­forted by the fact that the last time I saw John alive, we prayed together and he con­fessed Jesus as his Lord and Sav­ior.  Con­sid­er­ing the way that Randy and Lee came late at night to basi­cally get me — it was def­i­nitely a God shot kind of thing.  I wish I had more matter-of-fact state­ments about how this makes sense to me, but I don’t… and that’s ok.  Always is.

I’ll miss him, that’s for sure — but I just gotta admit that I know he’s in a really awe­some place.

Too bad his kids are still strug­gling to get along.  I pray that God will guide me on how to be a good neigh­bor and Wit­ness through all of this, and that the Lord will bring them to some sort of Peace together now.

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10Oct/090

Delta has mastered the catastophic letdown

I haven’t been writ­ing much recently, and for that, I’m sorry.  My sleep pat­tern is doing it’s stan­dard win­ter adjust­ment — so I’m all whacked out.

Mean­while, we went to Boston, and even though we paid over $2,000 for Delta First Class tick­ets, we never got on a Delta (or North­west Air­lines) flight.

I men­tioned in my most recent post that we were re-directed to an Alaska Air­lines flight, on which I had the dubi­ous plea­sure of being 6′ 5″ in a mid­dle seat for 5+ hours.

Well — on our return, the night before, I couldn’t sleep. I think some­where around 2am, I real­ized that our return flight (planned on Delta), was messed up. We’d leave around 6pm and arrive around mid­night. With the pain and fatigue of fly­ing in gen­eral, plus the fact that we’d have a 2 hour lay­over in Who­caresville, I decided to get online and book First Class seats on Alaska for the return flight.

Took a few clicks of the but­tons, and a lit­tle typ­ing, but I got the seats, we had a direct flight, and poof, we’re gtg on Alaska.

Now all I have to do is can­cel my orig­i­nal flight (the only thing left of any value on these full-fare tick­ets was that they could be can­celed), and I’d be all set.

Insert ridicu­lous voice­mail rit­ual here. What a bunch of losers.

Ok — now I have an oper­a­tor who is happy to help me with my flight.

“I’d like to can­cel my flight — in addi­tion, since I stood for 40 min­utes in the First Class line in Seat­tle, only to find you peo­ple had deleted my itin­er­ary, and then had to fly in a mid­dle seat on another air­line, even though I’m 6′ 5″, I want you to give me a refund.“
“Oh, I’m so sorry — I can’t do that — I can help you can­cel your flight though…“
“Great — can­cel the flight, and then esca­late this to some­one who can give me a refund.“
…pause…
“I’m happy to tell you that your flight has been can­celed. I’ll trans­fer you to a super­vi­sor in cus­tomer care now.”

…pause…
“Cus­tomer care — this is Bob, I under­stand that you’re look­ing for a refund?”

…deep breath…

“Yes, Bob, I’m look­ing for a refund. You see, I hap­pened to pay full fare in order to fly on your air­line, but my expe­ri­ence was that I got to the air­port, stood for 40 min­utes just to find out that some genius had suc­cess­ful­lly deleted my itin­er­ary, I had to fly on another air­line in a mid­dle seat, and I’ve can­celed my return because I will never fly your air­line again.

…long pause…

“I’m, ummm… I… well, I’m only autho­rized to give you two $200 vouch­ers … but I can … well, if you’re never going to fly with us again — ”

“Give me the vouchers.”

“Thank you … should I put them in each of your names, or only yours?”

“Only mine will be fine — thanks. Good luck with the NW merger — hang in there, Bob (not his real name).”

Ok, so now I’m at least $400 ahead, which isn’t great, but well, I was tired.

So the next day, we head to the air­port, check in is a breeze (because we’re fly­ing Alaska), and I ask, “Do you have a First Class lounge?”

“Oh, yes — we use the Delta Lounge.”

Joy.

Ok — so I head off to the Delta Lounge … com­plete with my First Class tick­ets, my expe­ri­ence with Delta, and all my miles, etc.

“Oh, I’m sorry, that’s only for Alaska Air card hold­ers — not their First Class.”

“Look … I’m sick and tired of you peo­ple at Delta. I’ve [insert long story about my sucky Delta flight here] … and now, after all that, you’re telling me I can’t even get into the lounge?”

“Oh, why would they delete your itin­er­ary? That just doesn’t make sense…”

This would be the part where I’m sup­posed to go over the counter and just throt­tle the woman — then write “Delta Sucks” on the wall in her entrails … but instead I said, “Well, clearly they did — prob­a­bly had to do with your suc­cess on the NW Air­lines merger.”

So, I try the other tac­tic — which I know will fail — but I just wanted to add it to the insan­ity … just to make Delta even more aware of their failures.

“I have an Amer­i­can Express Delta Miles card — can I get in using that?”

“Oh no! That’s only for Amer­i­can Express Cardholders.”

“So, let me get this straight. I have an Amer­i­can Express Card — that has the words ‘Delta Air­lines’ on it and I can’t get in, but if I had an Amer­i­can Express Card with­out the words ‘Delta Air­lines’ writ­ten on it, I could get in?”

“Yes, that’s right. Other peo­ple have men­tioned that too — it seems odd…”

“Well, this is me end­ing my rela­tion­ship with Delta — I’ll be can­cel­ing the cor­po­rate card and end­ing my rela­tion­ship with your air­line. Buh bye.”

…and that, my friends, is the weak lit­tle story I have about how Delta is now so bad that I don’t quite know what to do with all these miles and vouch­ers. I’m plan­ning to fly down to SF a few times … so I’ll likely use it then … but once that junk is clear — I’m done with Delta.

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6Oct/090

…and so it begins…

So we get to the air­port at an hour that should only be see­ing bats and noc­tur­nal insects mov­ing, and we head to the Delta Air­lines First Class trav­el­ing sec­tion (woohoo, right?)

Ha!

The first thing we expe­ri­ence is the joy of stand­ing in a line of six peo­ple (in the First Class sec­tion, did I men­tion that?) for 30 min­utes. That would be half an hour, 1,800 Mis­sis­sip­pis, the dawn­ing of a new day.

We (all) stand there because the peo­ple at the counter are hav­ing a prob­lem with their flight.

Now, if it were ME, I MIGHT con­sider ask­ing these peo­ple to stand off to the side so I can process a few of the other cus­tomers, but it wasn’t me (or Hillary, who seemed deeply engrossed in sell­ing felted crit­ters to a French florist who had a lit­tle dog trapped in her bag­gage (shout out to Hilly Feltenchops)).

Instead, one of the TWO (count them, two) peo­ple tend­ing the FIRST CLASSSSSSSS (say that with a lit­tle shriek (shout out to Heather)) line, this guy who looked like he prob­a­bly lived alone with only a drink­ing prob­lem to keep him com­pany, he decides the best way to han­dle this sit­u­a­tion is to LEAVE with one of the bad peo­ple who had tick­et­ing problems.

No fear, how­ever, because he left the pretty African Amer­i­can girl who made up for her ABSOLUTE ZERO silence by being really cute (I must admit, it kinda worked).

So we stood there.

After thirty min­utes, I hap­pened to see George walk by, push­ing of all things a lug­gage cart.

Who’s George, you ask? He’s just THAT guy at Delta. You know the guy, the one who could walk into the midst of a cere­bral arte­r­ial oper­a­tion that’s going side­ways and fix it. He’s the one who’s gone BEYOND the air­port expe­ri­ence, he just looks down at that tutti-frutti key­board and the entire air­line sys­tem rolls on it’s back and and begs for it’s belly to be rubbed. That’s George.

Why do I, mas­ter of the for­got­ten name (shout out to all you peo­ple who know I love you but don’t know I can’t remem­ber your name), how can I remem­ber George’s name? Well, two rea­sons:
1 — my brother’s name is George, so I tend to remem­ber every sig­nif­i­cant George I meet
2 — THIS George has pulled me out of the fire before.

But as I see him go by, he’s just putting away a lug­gage cart, kind of like see­ing Eric Clap­ton fold­ing tow­els or something.

Fear not, George’s spidey sense fired off, and he casu­ally (I mean like strolling) just walks up to the open sta­tion and takes it over.

I’m sorry, but I love that. You gotta rec­og­nize that if a pass­ing civil­ian like me knows who this guy is, the peo­ple BEHIND the counter have just placed him in that “freestyle” place that only a George can go.

“What’s that, Mr. Clap­ton? You’d like my gui­tar, oh cer­tainly, no prob­lem. No, no, that’s fine, I was just giv­ing a con­cert, it’s noth­ing. Can I get you a chair?”

So George waves to the first cou­ple (who had been trav­el­ing from Korea, headed to Okla­homa City, he’s a Marine Sur­veyor, she’s a French Florist dog smug­gler). They step up. Three min­utes. Next?

Hey, that’s ME!!!!

We step up. (Hello, Mr. Clap­ton) “Hi, George, you don’t remem­ber me, but I remem­ber you!”

A smile, I get a smile. Mean­while, I’m fran­ti­cally call­ing Kathy to get our reser­va­tion num­ber, mean­while George is scowl­ing at the mon­i­tor, look­ing for my name, or Hillary’s.

Kathy tells me the reser­va­tion num­ber, but George says we’re not registered.

What?!?!?!!? But sir, that’s not pos­si­ble. Oh no!

To cut through the next ten min­utes, it would seem that when Kathy changed our flight ear­lier in the week, the per­son at Delta suc­cess­fully CANCELED our exist­ing reser­va­tion, but failed to, you know, save the, like, new one?

So, we’re stand­ing there, at the dawn, fac­ing George, with no itin­er­ary… No tick­ets. No seats.

We step aside so the line can process (silent cutey, btw, is STILL work­ing on her bad ticket… Though I must admit I’d likely be pretty quiet next to George as well).

George processes the rest of the line, and while he’s doing that,somehow iden­ti­fies my CANCELED reg­is­tra­tion, likely from the bow­els of some air­line sys­tem equiv­a­lent of the trash icon on your PC.

WE are toast. There are no seats avail­able, would we like to travel on a flight get­ting us in at midnight?

Blech. Yes, George, we’ll do it. But what about this? We book those, and then use the time to check with other air­lines for flights?

It was just about that time that slobbo the walk­a­way comes back, and my guess is that find­ing George at his sta­tion wasn’t what he wanted to be walk­ing into, because slobbo pro­ceeds to explain him­self like a late night drunk hus­band to George.

“I was forced to go over there to help them, the sun was in my eyes, I didn’t real­ize what time it was, she only kissed me a lit­tle, etc. ”

George, of course, ignored him and focused on… Wait for it.… the customers.

So George says to me, “Wait a sec­ond, I’ll save you some time.”

Then some­how, he reaches in up to his elbows in the ticket sys­tem and… pulls out tick­ets from another air­line, leav­ing in less than an hour.

Hugs and waves of toodle-oo, and we’re off … rac­ing down the air­port (well, saun­ter­ing, actu­ally) — look­ing for Alaska Airlines.

Find­ing them, we ask if they have any First Class available.

“Oh noooo… sorry.”, they say with gen­uine smiles (I like Alaska Air­lines), “this flight is full, full, full.  We only have mid­dle seats avail­able.  But look!  We have one exit row mid­dle seat avail­able for you, let’s grab it!”

They did, and got one for Hillary, and we headed into the mix.

It ended up being less than ter­ri­ble — I got to sit next to a charm­ing young woman who does cam­era work for a show called “Hoard­ers”, which I’m not man­dated to watch — and a lit­tle old lady who (boo hiss, you old (but nice) hag, how DARE you sit in the Exit Row) kept falling asleep, but didn’t take up much space.  So aside from not being able to lean, I was in pretty good shape.

From what I under­stand, Hillary sat next to a woman who ships under­priv­i­leged women from Thai­land to work in sweat shops or some­thing — but it’s a non-profit.  I’ll let her clear that all up on her blog (have I men­tioned we’re here in Boston because of some­thing to do with blog­ging and the pro­fes­sional blogosphere?).

Next entry — hotel thoughts.

PS — 90% of this post was writ­ten on my iPhone while on the plane, in “Air­plane mode”, so if there’s less ital­ics and so forth — just be amazed that I was blog­ging in a delayed fash­ion while fly­ing thou­sands of feet above America.

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6Oct/090

It’s 5AM (…in the morning…)

You know what you first notice about 5AM? The cold is meaner. I’m sit­ting here on the ferry, sur­rounded by indus­tri­ous “early ris­ers” (ha!) who are all sit­ting in their chairs with their heads back, asleep. The lap­top on my legs (which is made of metal), is cur­rently feel­ing like its cold enough that I shouldn’t put my tongue on it. I think the mas­sive change in chill is because my blood is still asleep, even though my brain some­how is con­vinced this is a good idea.

In brief, the rea­son I’m up at this hour is because I’m headed to Boston — enough on that, maybe I’ll post about it later.

My lit­tle trip at this hour has released my heart, I gotta tell you.

As a sub­scriber to the “go to bed late, wake up late” squad (which, yes, I rec­og­nize isn’t a choice for every­one, let alone a lifestyle) — I’ve always car­ried in me this sense that I’m just a slacker — a wastoid who doesn’t have the per­sonal self-discipline to wake up before the dawn and seize the day.

Pop­py­cock.  (that’s right — I said Poppycock).

My obser­va­tions of the “indus­tri­ous day-starters” all around me is this.  It’s a sham.  They’re all mis­er­able — they’re all asleep — and those that aren’t asleep can’t muster the energy to even resem­ble giv­ing a smile — they all have that straight mouth slag­gard stare of the newly re-animated … they all look like some­one woke them by stick­ing the elec­tri­fied innards of a light­bulb into their ear when they weren’t look­ing … they look like a horse that doesn’t real­ize it just lost a leg … they look like a lit­tle kid who hasn’t been given the memo that, yes, Johnny, this does suck.

Poor lit­tle kids… I feel for them.  I really do — this sucks.

Now, I’ll admit that there’s a grow­ing crowd of peo­ple near the gal­ley who are chat­ting with each other and start­ing to get their “early bird” chirp fest going.  That’s good for them … they seem to have this vigor in their lan­guage, a cer­tain readi­ness seems to be sound­ing in their voices, like they’re attack­ing the day before all the lazy boys arrive.

But I’ve glimpsed the truth and, like I said, I’ve been set free… no longer can I be bul­lied by the “early peo­ple” who com­mu­ni­cate with smug grins that I’m some­how a weaker being for get­ting up when my cir­ca­dian rhythms prefer.

As I lis­ten to these peo­ple get their chirp on — I real­ize that what’s actu­ally hap­pen­ing is that they’re drink­ing their own Kool-Aid.  They’re so tired they can’t defend against the very smirk­i­ness that they fire over the heads of the rest of us… they’re con­vinc­ing each other that this is ener­getic!  It goes like this:

Jane Early-bird wakes up at some hor­rif­i­cally small num­ber, her eyes are still closed, her body zom­bies all the way through the shower to the car, some­how there’s a hot travel mug of cof­fee next to her and she gets to the ferry.  Mean­while, John Day-starter does a sim­i­lar maneu­ver some­where else — dri­ving his coffee-stained truck to the park and ride in order to get to the boat and head to work.  Nei­ther one of them is ready to believe that this is a good thing — they are both just doing some sort of psy­chotic inter­nal zen med­i­ta­tion that con­vinces them sleep is not manda­tory.  They are zombies.

They slum­ber onto the boat, fail­ing to smile, or even really acknowl­edge that agi­tated, over-tall guy who’s walk­ing around star­ing like he’s woken up in a bad movie.  They just trudge to their pat­terned loca­tions — which hap­pen to be near each other — and also near David Neversleep.

The three don’t smile, they barely real­ize there are other humans around them.  Then slowly they see each other.

Well — there’s no room for admit­ting that this is insan­ity … so they put on their “faces” — their “I’m happy with this” thing … and since they’re at their low­est — their guards are down — they actu­ally begin chat­ter­ing at each other … and that very chat­ter con­vinces them that this IS a good thing … and they get perkier.  They spi­ral into the facade together … and presto … they’re all indus­tri­ous early-risers … lov­ing life and mock­ing my kind.

Mean­while, I’m sit­ting in the cor­ner, blog­ging all of you and watch­ing this… granted … this is the ear­li­est blog I’ve ever done … maybe I’m actu­ally an indus­tri­ous per­son after all.

Chirp chirp chirp…

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